Terms of Service

Last updated: July 7, 2026

Before you start

These Terms are a contract between you and Piotr Kucharski, trading as "Piotr Kucharski Bioinformatyka", a Polish sole proprietorship (ul. Meksykańska 3 lok. 14, 03-948 Warszawa, Poland, NIP 1133118497, REGON 527213825) — referred to here as "we," "us," or "the Provider" — for your use of Fala2Mail: the Chrome extension, the web dashboard at fala2mail.com, and the services behind them (together, the "Service").

If you are an EU consumer, read Section 7 before you buy anything. Digital services like this one can lose you the usual 14-day "change your mind" right the moment you start using them — we tell you exactly when and how that happens, and ask you to confirm it separately at checkout.

By creating an account, installing the extension, or clicking to accept, you agree to these Terms. If you don't agree, please don't use the Service.

1. Words with a specific meaning here

  • "Account" — your Fala2Mail profile, created via Google Sign-In, tracking your plan, quota, preferences, and feedback history.
  • "AI Output" — any draft, reply, or summary the Service generates from your input.
  • "Custom Instructions" — optional free text you save to steer how AI Output is written for you.
  • "Generation" — one instance of the Service producing AI Output, consuming quota.
  • "Generation Pack" — a one-time purchase of extra, non-expiring Generation credits.
  • "Plan" or "Subscription" — the tier you're on (free or paid), with the quota and features shown on the pricing page, which is part of this Agreement by reference.
  • "User Content" — everything you submit: voice input, transcribed text, Custom Instructions, and any files or text you provide.

2. What Fala2Mail actually does

2.1 Core features

  1. Voice-to-text: your browser's built-in speech recognition turns your dictation into text — this happens in your browser, not on our servers.
  2. AI drafting: your transcribed text, plus (where relevant) the Gmail thread you have open, is sent to our backend and forwarded to a third-party AI provider to generate a draft, reply, or summary.
  3. Thread awareness: the extension reads the subject, sender, and visible body of the email thread currently open in your Gmail tab, so the AI Output fits the conversation.
  4. Feedback and bonus credits: rating a Generation (like/dislike) helps us improve the Service and may earn you bonus Generations under a program that can be adjusted from time to time.
  5. Automated prompt/model selection: we use internal optimization mechanisms to pick a well-performing configuration for each request, based on aggregate results across all users, not your individual profile.

2.2 What we don't keep

Voice audio is never uploaded to us. The email-thread text and your transcribed instruction are used to generate your draft and then discarded — we don't keep a copy on our servers. What we do keep is described in our Privacy Policy: mainly technical metadata about each Generation, never the content.

2.3 What you need to use it

A recent version of Google Chrome, a Google account with Gmail, a stable internet connection, and JavaScript enabled. Voice features need a microphone and browser support for speech recognition; the Service also works with typed input if you prefer or if your setup doesn't support dictation.

2.4 We may change the Service

We can add, modify, or retire features to improve performance, security, or legal compliance. If a change materially reduces what you're paying for, we'll tell you in line with Section 13.

3. Your account

3.1 Who can sign up

You confirm that you're at least 16 (or the age of digital consent where you live), able to enter a binding contract, and not barred from using this kind of service under any applicable law or sanctions list.

3.2 Google Sign-In

You sign in with your Google account. This authenticates you — it does not, by itself, request access to your Gmail content; see Section 4 for exactly how the Service reads your inbox. Keep your Google account secure; tell us at admin@voicetomail.eu if you suspect unauthorized use of your Account.

3.3 Keep your details accurate

Give us accurate information when it's requested (e.g. billing details) and keep it current. We may suspend or close an Account built on materially false information.

4. How we read your Gmail, and our promises about it

4.1 The mechanism

The extension does not request a separate Gmail API scope to bulk-access your mailbox. Instead, a content script running only on mail.google.com reads the thread you currently have open on screen — the same text already visible to you — so the AI can generate a response that fits the conversation.

4.2 Our commitments

Whether or not Google's formal "Limited Use" policy applies to this exact mechanism, we hold ourselves to its spirit:
  1. We only use thread content for features you can see and triggered yourself (drafting, replying, summarizing) — never for silent background processing.
  2. We never use it for advertising, retargeting, or interest-based profiling.
  3. We never sell it, and don't transfer it to anyone beyond what generating your draft requires (i.e. our AI provider).
  4. No one at Fala2Mail reads your email content, except with your specific request (e.g. a support ticket), for a security investigation, or where the law requires it.

4.3 Turning it off

Uninstalling the extension, or revoking Fala2Mail's Google access at https://myaccount.google.com/permissions, stops all Gmail-thread reading immediately. This does not automatically cancel a paid Subscription — cancel that separately in the dashboard (Section 6).

5. Using the Service responsibly

5.1 License

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to install and use the extension and dashboard, for your own use (or your business's use, if you're on a Business plan).

5.2 Please don't

  • Reverse-engineer, decompile, or build derivative works of the Service, beyond what the law allows despite this restriction.
  • Bypass or disable any access control or security mechanism.
  • Use the Service to build a competing product.
  • Scrape or automate access outside normal use.
  • Share one Account across multiple people, or create multiple Accounts to get around quota limits.

5.3 Acceptable use of AI Output

Don't use the Service to draft, send, or facilitate: illegal activity; content that sexualizes or endangers minors; hateful or violent content targeting people or groups; spam, phishing, or malware distribution (this also breaks Gmail's own policies and, potentially, the CAN-SPAM Act); impersonation of a real person or organization; or fraud aimed at deceiving people or markets.

The Service uses probabilistic AI and can be wrong. Don't rely on it, without your own human review, for medical advice, legally binding contracts, emergency communications, or anything where a mistake could cause real harm.

5.4 Custom Instructions are your responsibility

You're responsible for what you put in your Custom Instructions. We may sanitize or reject instructions that clearly violate Section 5.3. Breaking this Acceptable Use section can lead to immediate Account termination without refund.

5.5 Updates

The extension may auto-update via the Chrome Web Store. Using the Service means accepting these updates.

6. Money: plans, purchases, and quota

The Service has a free tier with limited monthly quota, and paid plans with more. Current pricing, quotas, and features are shown on the pricing page and are part of this Agreement by reference — they can change (see Section 6.5).

6.1 Payments

All payments are processed by our third-party payment processor. We never see or store your full card number or CVC. Buying a plan or a Generation Pack authorizes us, via that payment processor, to charge your payment method for that purchase.

6.2 Subscriptions auto-renew

Paid Subscriptions renew automatically at the end of each billing period unless you cancel first from the dashboard's billing settings. We'll give advance notice before an annual renewal as required by law.

6.3 How quota is spent

Each Generation uses one quota unit, drawn in this order: (1) your monthly Subscription quota, (2) bonus Generations earned through the feedback program, (3) purchased Generation Pack credits. When all three are exhausted, generation stops until your quota resets, you earn or buy more, or you upgrade.

6.4 Generation Packs and bonus credits

Purchased Generation Pack credits don't expire and aren't touched by your monthly reset; they're spent only after your monthly and bonus quota run out, and are non-refundable once purchased except as the law requires. Feedback bonus credits work the same way but can't be bought, sold, or transferred, and the terms of the feedback program can change.

6.5 If we change prices

We'll give at least 30 days' notice by email before a price increase takes effect. If you don't agree, you can cancel before the new price applies. During any beta period, pricing may be introductory and lower than the eventual standard price, which will also be announced in advance.

6.6 Plan changes

Upgrades and downgrades are managed through your dashboard's billing settings. Downgrades take effect at the end of your current billing period, so you keep your current tier's access and quota until then. Standard billing rules of our payment processor govern the exact mechanics of any mid-cycle proration.

6.7 If a payment fails

Your access is governed by your remaining quota. A failed renewal means your Subscription won't add new monthly quota, so once what you have runs out, you're limited to the free tier's quota until payment is resolved. We'll email you about the failed payment and how to fix it via the payment processor's customer portal; once payment succeeds, your Subscription resumes normally.

6.8 Payment disputes (chargebacks)

If you file a chargeback, we may suspend paid-feature access while it's open, and will tell you why. If it's resolved in your favor, access is restored; if resolved against you, your Account moves to the free tier.

6.9 Refunds

Refunds are at our discretion or as the law requires — including where your withdrawal right (see Section 7 below) wasn't validly waived, or the Service was defective. We generally don't refund partially used Subscription periods or unused Generation Pack credits beyond that. If you think you were billed in error, tell us at admin@voicetomail.eu within 30 days.

7. If you're an EU/UK consumer: your 14-day right, and its limit

7.1 The general rule

Under the EU Consumer Rights Directive and Polish consumer law, you normally have 14 days to withdraw from an online purchase without giving a reason.

7.2 Why that doesn't apply once you start using a Generation Pack or Subscription

Fala2Mail is digital content, not delivered on a physical medium. Before you complete a paid purchase, we ask you to explicitly confirm two things: that you want immediate access before the 14-day period ends, and that doing so means you give up the withdrawal right once that access begins. You'll see this as an explicit checkbox at checkout — once each for your first Subscription, and separately for every one-time Generation Pack purchase.

7.3 If you didn't get that checkbox, or something went wrong

If the waiver wasn't properly presented, or the Service was materially defective, your statutory withdrawal right — or a refund — still applies. Contact admin@voicetomail.eu.

8. Who owns what

8.1 Our side

The Service — its code, design, and the Fala2Mail name and branding — belongs to Piotr Kucharski (via "Piotr Kucharski Bioinformatyka") and is licensed to you only as described in Section 5.1. This Agreement gives you no right to our trademarks or branding beyond that.

8.2 Your side

You keep all rights to your User Content. To the extent the law lets us, we assign you all rights in the AI Output generated for you — it's yours to send, edit, or discard. You're solely responsible for what you actually send; we're a technical tool, not the sender.

8.3 No training on your data

We don't use your User Content to train our own models, and our arrangement with our AI provider covers this too: content sent via its API isn't used to train the provider's underlying models.

9. AI output comes with no warranty

9.1 "As is"

TO THE EXTENT THE LAW ALLOWS, THE SERVICE IS PROVIDED "AS IS," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 AI limitations

The AI can be wrong. It may generate text that's inaccurate, irrelevant, or inappropriate. We don't manually review AI Output before you see it. You're solely responsible for reviewing and editing anything before you send it. Which specific prompt template and model variant handled your request is chosen automatically (Section 2.1(5)) — we don't guarantee any particular one will be used.

9.3 Uptime

We don't guarantee uninterrupted or error-free operation. The Service depends on third-party APIs and infrastructure; outages on their end are outside our control.

10. Liability

10.1 What's excluded

TO THE EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION — ARISING FROM YOUR USE OF THE SERVICE, HOWEVER CAUSED.

10.2 The cap

OUR TOTAL LIABILITY UNDER THIS AGREEMENT IS LIMITED TO WHAT YOU ACTUALLY PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR EUR 100, WHICHEVER IS GREATER.

10.3 Polish law note

For Users in Poland, liability follows Article 361 of the Civil Code (normal consequences of the act or omission, actual loss and lost profit recoverable only within the Section 10.2 cap, per Article 473 par. 2 — intentional misconduct can't be excluded by contract).

11. If your use of the Service harms someone else

You agree to indemnify and hold us harmless against claims, damages, and reasonable legal costs arising from: your breach of this Agreement or Section 5's Acceptable Use rules; your misuse of the Service; your infringement of someone else's rights; or the content of any email you send using the Service, including your Custom Instructions.

12. Ending this Agreement

12.1 You can leave any time

Uninstall the extension and stop using the Service. If you have a paid Subscription, cancel it separately before the renewal date to avoid further charges.

12.2 We can end it too

We may suspend or terminate your access, without notice, if you materially breach this Agreement (especially Section 5's Acceptable Use rules), if the law or Google requires it, or if we discontinue the Service.

12.3 What happens after

Your license ends, you must stop using the Service, and we may delete your Account data per our Privacy Policy. Sections 8 (IP), 9 (No Warranty), 10 (Liability), 11 (Indemnity), and 14 (Governing Law) survive termination.

12.4 If we shut the Service down entirely

We'll give at least 90 days' notice to users with unused Generation Pack credits, so you have a fair window to use them before the Service ends.

13. Changes to these Terms

We may update these Terms. Material changes (payment terms, liability, or how we handle your data) get at least 15 days' notice by email or in-app prompt before taking effect. Continuing to use the Service after that means you accept the update; if you don't, please stop using the Service.

14. Governing law and disputes

14.1 Law

This Agreement is governed by Polish law, excluding conflict-of-law rules and the CISG.

14.2 Where disputes go

Courts in Warsaw, Poland have jurisdiction, except that if you're an EU consumer, you may also bring or be sued only in the courts of your own domicile.

14.3 Online dispute resolution

The European Commission's ODR platform is available at https://ec.europa.eu/consumers/odr. We're not obliged to use a consumer arbitration board but will consider it in good faith.

15. Complaints procedure

Not happy with the Service or think we've broken this Agreement? Email admin@voicetomail.eu with the subject line "Complaint," including your account email, what happened, when, and what you'd like us to do about it. We'll acknowledge within 3 business days and give a substantive response within 14 business days; if it needs more investigation, we'll tell you the expected timeline within that window. If you're still unsatisfied, you can contact UOKiK (the Polish consumer protection office), use the ODR platform above, or go to court as described in Section 14.

16. A few last things

  • Entire agreement: this Agreement, plus our Privacy Policy and the pricing terms on the website, is the whole deal between us and replaces any earlier version.
  • Severability: if a clause turns out to be unenforceable, the rest stays in effect.
  • Assignment: you can't transfer this Agreement without our written consent; we may transfer it if we merge with or are acquired by another company, or sell the business.
  • Force majeure: we're not liable for delays caused by things genuinely outside our control (natural disasters, war, government action, infrastructure failures, and the like).
  • Language: English is the controlling language; any translation is for convenience only.

17. Contact

Questions about this Agreement:

Piotr Kucharski (trading as Piotr Kucharski Bioinformatyka)
  • Email: admin@voicetomail.eu
  • Address: ul. Meksykańska 3 lok. 14, 03-948 Warszawa, Poland
  • NIP: 1133118497  |  REGON: 527213825
  • Web: fala2mail.com